Solution Properties
Solution ID:
220924150010054
Last Modified Date:
Mon Mar 27 13:39:06 UTC 2023
Taxonomy Path:
Category//Data//Data management
Author:
sageadmin
Why did my time and expense ticket not purge?
Description
Cause
Resolution

A time and expense ticket will not purge if one of the following is true:

  • The transaction date is greater than the purge-through date
  • The ticket can be used on an invoice
    • And, in the Old Transactions window, you have not chosen to purge unused tickets or you have chosen to purge unused tickets, but the transaction date is greater than the chosen date for purging unused tickets
  • The transaction is a time ticket for an employee whose pay method is Hourly - Time Ticket Hours
    • And the ticket has not been used in any payroll transaction
    • And, in the Old Transactions window, you have not chosen to purge unused tickets or you have chosen to purge unused tickets, but the transaction date is greater than the chosen date for purging unused tickets
  • If the ticket has a billing status of Hold
    • And the ticket is for a customer or job related to a customer
    • And, in the Old Transactions window, you have not chosen to purge unused tickets or you have chosen to purge unused tickets, but the transaction date is greater than the chosen date for purging unused tickets

 

[BCB:161:Chat 50 US:ECB] 

Steps to duplicate
Related Solutions

Why do certain transactions or items not purge?