| | Why did my customer receipts not purge? |
| Resolution | A Customer Receipt will not purge if one of the following is true:
- The transaction date is greater than the purge-through date.
- The transaction applies to a sales invoice, credit memo, payment to a customer, or a prepayment that cannot be purged.
- The transaction relates to a job that cannot be purged.
- The transaction uses a general ledger account that requires reconciliation and the transaction has not been reconciled.
- The transaction is a prepayment that has not been fully applied; that is, the remaining amount is not equal to zero.
- The transaction is a prepayment that applies to a receipt that cannot be purged.
- The transaction was reconciled after the purge-through date.
DocLink: Why do certain transactions or items not purge?
|
|