| Why did my credit memos not purge? |
Resolution | A credit memo will not purge if one of the following is true: - The transaction date is greater than the purge-through date
- The transaction is not fully paid; that is, there is still a net amount due, either negative or positive
- The transaction has been paid by a receipt that cannot be purged
- The transaction is related to a job that cannot be purged
- The transaction has been paid by a credit memo that cannot be purged
- The transaction is a credit memo paying an invoice that cannot be purged
- The transaction uses a general ledger account that requires reconciliation and the transaction has not been reconciled
- The transaction is related to a sales order that cannot be purged
- The transaction is related to a ticket (Sage 50 Complete Accounting and higher only) that has not been purged
- The transaction is voided and either the original sale or the related void transaction cannot be purged. In this case, both transactions are left un-purged
- The transaction was reconciled after the purge transaction
[BCB:161:Chat 50 US:ECB]
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