Why did my credit memos not purge?
Description
Cause
Resolution

A credit memo will not purge if one of the following is true:

  • The transaction date is greater than the purge-through date
  • The transaction is not fully paid; that is, there is still a net amount due, either negative or positive
  • The transaction has been paid by a receipt that cannot be purged
  • The transaction is related to a job that cannot be purged
  • The transaction has been paid by a credit memo that cannot be purged
  • The transaction is a credit memo paying an invoice that cannot be purged
  • The transaction uses a general ledger account that requires reconciliation and the transaction has not been reconciled
  • The transaction is related to a sales order that cannot be purged
  • The transaction is related to a ticket (Sage 50 Complete Accounting and higher only) that has not been purged
  • The transaction is voided and either the original sale or the related void transaction cannot be purged. In this case, both transactions are left un-purged
  • The transaction was reconciled after the purge transaction

 

[BCB:161:Chat 50 US:ECB] 

Steps to duplicate
Related Solutions

Why do certain transactions or items not purge?