| | Why did my payments not purge? |
| Resolution | A payment will not purge if one of the following is true:
- The transaction date is greater than the purge-through date.
- The transaction date is greater than the end date of the closed payroll tax year.
- The transaction applies to a purchase invoice, vendor credit memo, receipt from a vendor, or prepayment that cannot be purged.
- The transaction relates to an un-purged purchase order.
- The transaction relates to a job that cannot be purged.
- The transaction uses a general ledger account that requires reconciliation and the transaction has not been reconciled.
- The transaction is a prepayment that has not been fully applied; that is, the remaining amount is not equal to zero.
- The transaction is a prepayment that applies to a receipt that cannot be purged.
- The transaction was reconciled after the purge-through date.
DocLink: Why do certain transactions or items not purge?
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