| Error: "Sage 50 cannot connect to your Sage 50 company data location." |
Cause | - Compatibility mode is selected
- Disconnected mapped network drive
- Mapped network drive is empty
- Drive not mapped properly
- Loss of connectivity to the server or host machine
- .INI file pointing to the incorrect data path
- Incorrect security settings on the server or host machine
- Different version of program installed on workstation than on server or host machine
- Domain Name Service (DNS) resolution problems
- Data path files or folder moved or deleted
|
Resolution | Solution 1: Verify Compatibility mode isn’t being used - Right-click the Sage 50 icon and select Properties.
- Click the Compatibility tab.
- Un-check the Run this program in compatibility mode field.
- Click Apply, OK.
- Verify you can open Sage 50 without error.
Solution 2: Disconnected network drive - Click the Windows Start button, and in the Search field type File Explorer and press Enter.
- In the File Explorer, try to open the drive referenced in the error message.
- If the drive isn’t present, re-map it using the same drive letter
- If asked for a username and password, log in and check the box Remember My Credentials. Then click OK
- To turn off this feature, click the link located in Addition Information
- If the drive opens but is empty, reboot the PC
- If you receive an error, consult your I.T. professional to resolve the network error
- If the drive is present and opens without error, continue to the next Solution.
Solution 3: Incorrect data path in Configuration File - Select Start and then All Programs.
- Select Sage 50 20XX and then Sage 50 Resources and Help.
- Click Technical Support Utilities and then select Sage Advisor Diagnostic Tool.
- Click Agree on the License Agreement.
- Click the box in the Run column beside Company Location Check and the Product INI files Check.
- Click Run Selected Tests.
- The Result Log box shows the data path Sage is using and the path of any recent companies.
- Make note of the path for any recently opened companies.
- Close the Sage Advisor Diagnostic Tool.
- Browse to the ini file.
- Double-click on the ini file to open it.
- Change the directory in the DATAPATH= line to reflect the correct path.
- Click File and select Save.
- Close the .INI file.
- Open Sage 50 to test.
Solution 4: Verify security settings on the server or host machine - Verify your data file permissions are correct.
- Make sure you can browse to the data path location on the server or computer hosting the data. If necessary, disable password-protected sharing.
Solution 5: Verify installed version on both server and workstation - To check the version of the program, select Help, About Sage 50. Check the version of the program on both the server and the workstation
- If the versions don’t match, update the computer that has the older version installed
[BCB:161:Chat 50 US:ECB]
|
|