KeepAlive Timeout Issues

Solution Properties

Solution ID:

220924460104895

Last Modified Date:

Mon May 02 23:33:04 UTC 2022

Taxonomy Path:

Category//Performance

Author:

legacyauthor

KeepAlive Timeout Issues

Description

You can read more about KeepAlive configuration from Microsoft docs:

https://docs.microsoft.com/en-us/archive/blogs/nettracer/things-that-you-may-want-to-know-about-tcp-keepalives

Cause

Resolution

[BCB:4:Operating system warning:ECB]
[BCB:5:Third-party support:ECB]

TCP keep-alive packet is a method of pinging the server ensuring the connection does not close unexpectedly when required.

Issue can be mitigated by adjusting the KeepAlive Windows Registry Setting.
See related resources below for guidance on how to adjust the KeepAlive configuration settings in Windows Registry Editor.
NOTE: these settings are modifying Windows Operating System and should be handled with proper precaution.

DocLink: Microsoft Windows timeout session allocation (KeepAlive) configuration guidelines for Sage X3 Environments

Defect ID

Steps to duplicate