CAUTION:This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions. CAUTION:Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
TCP keep-alive packet is a method of pinging the server ensuring the connection does not close unexpectedly when required.
Issue can be mitigated by adjusting the KeepAlive Windows Registry Setting.
See related resources below for guidance on how to adjust the KeepAlive configuration settings in Windows Registry Editor. NOTE: these settings are modifying Windows Operating System and should be handled with proper precaution.
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