• "New" Outlook isn’t currently supported
• GMail, Office 365, Thunderbird, SMTP, Extended MAPI, and Simple MAPI aren’t currently supported services

Supported Outlook options

• Local installation of Outlook Classic which is MAPI-compliant
• 32-bit Outlook or 64-bit Outlook
  • Microsoft Outlook 32-bit your default service will be ISG MAPI, but you can also use Outlook
  • Microsoft Outlook 64-bit your default will be Outlook. If you receive errors using a 64-bit version of Outlook, you'll need to install the 32-bit version
     NOTE: ISG MAPI doesn't work with 64-bit 

Supported service options

A "Service" drop-down menu is available when emailing forms. This allows you to choose different email service options when emailing forms.  You can find the service option on the bottom left-hand corner of the Electronic Forms Manager when emailing.

• ISG MAPI:  Default setting for Sage BusinessWorks.  Recommended for 32-bit Microsoft Outlook.  No additional configuration needed
• Outlook: Direct connection to Microsoft Outlook. Recommended for 64-bit Microsoft Outlook. You can configure batch emailing with this option

Other service options

 CAUTION:  Sage BusinessWorks doesn't use these options.  Sage support can’t assist with their setup or guarantee functionality.

• Simple MAPI: Basic messaging feature included with Windows Mail. Only use this if you're using the default Windows main client
• Extended MAPI: This provides full control over the messaging system, available with Office Outlook Exchange
• SMTP: Standard email protocol.  You'll need to enter the SMTP settings provided by your email provider
• Thunderbird: For users of Thunderbird email
• Gmail: Requires OAUTH2 settings (Redirect URI, Client ID, and Secret) from your Gmail administrator
• Office 365: Connect using OAUTH2 settings

   

  (Redirect URI, Client ID, and Secret) from your Office 365 administrator