• Microsoft Outlook 32-bit your default service will be ISG MAPI, but you can also use Outlook
• Microsoft Outlook 64-bit your default will be Outlook. If you receive errors using a 64-bit version of Outlook, you'll need to install the 32-bit version
   NOTE: ISG MAPI doesn't work with 64-bit 
  

We currently support only the ISG MAPI and Outlook services. Although GMail, Office 365, Thunderbird, SMTP, Extended MAPI, and Simple MAPI appear in the services drop-down, we don’t currently use them.

 You can find the service option on the bottom left-hand corner of the Electronic Forms Manager when emailing.

The supported service options are:

• ISG MAPI:  Default setting for Sage BusinessWorks.  Recommended for 32-bit Microsoft Outlook.  No additional configuration needed
• Outlook: Direct connection to Microsoft Outlook, recommended for 64-bit Microsoft Outlook. You can configure batch emailing with this option

Other options:

 CAUTION:  Sage BusinessWorks doesn't use these options.  Sage support can’t assist with their setup or guarantee functionality.

• Simple MAPI: Basic messaging feature included with Windows Mail. Only use this if you're using the default Windows main client
• Extended MAPI: This provides full control over the messaging system, available with Office Outlook Exchange
• SMTP: Standard email protocol.  You'll need to enter the SMTP settings provided by your email provider
• Thunderbird: For users of Thunderbird email
• Gmail: Requires OAUTH2 settings (Redirect URI, Client ID, and Secret) from your Gmail administrator
• Office 365: Connect using OAUTH2 settings

   

  (Redirect URI, Client ID, and Secret) from your Office 365 administrator