Solution Properties
Solution ID:
220924760109116
Last Modified Date:
Wed Jul 12 12:32:14 UTC 2023
Taxonomy Path:
Category//Performance//Environment//Desktop
Author:
[email protected]
ERROR: ECONNRESET errors
Description

Users are seeing ECONNRESET errors occasionally

When looking into the Syracuse log files, you see corresponding errors, for example:

2020-10-28T13:04:17.181Z | 5c64f61c4342 | | 998173 | x3Comm.conn | error | [stream user=j.bloggs pid=null] read Error: read ECONNRESET

You also see messages in the Windows Event logs which roughly correspond to the user errors occuring

TimeGenerated : 28/10/2020 13:04:09
Source : Application Error
UserName :
EntryType : Error
EventID : 1000
Message : Faulting application name: adxsrv.exe, version: 1.9.1.0, time
stamp: 0x5f1ee897
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18969,
time stamp: 0x5aa29ff0
Exception code: 0xc0000142
Fault offset: 0x00000000000ecf30
Faulting process id: 0x23e40c
Faulting application start time: 0x01d6ad2ad2f312a7
Faulting application path:
E:\Sage\PROD\runtime\bin\adxsrv.exe
Faulting module path: KERNELBASE.dll
Report Id: 10b88c5e-191e-11eb-8189-00155d0fd34a
Faulting package full name:
Faulting package-relative application ID:

 

Additional information

The Microsoft documentation for this setting can be found at https://docs.microsoft.com/en-us/troubleshoot/windows-server/performance/desktop-heap-limitation-out-of-memory

Cause
Resolution
[BCB:1:Backup warning:ECB]
[BCB:4:Operating system warning:ECB]



It is likely the Windows desktop heap is contributing to this issue, so recommend modifying this setting. This change should be made on any Windows server running the X3 Main or Additional process server (Runtime)

See related resources below for guidance on how to adjust the SharedSection configuration settings in Windows Registry Editor.
Note: these settings are modifying Windows Operating System and should be handled with proper precaution.


DocLink: Microsoft Windows Heap Memory allocation (SharedSection) configuration guidelines for Sage X3 Environments



Steps to duplicate
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