• Chart of accounts/journal is out of sync
• Damaged transactions
• Improperly customized or damaged report

Chart of Accounts/Journal Synchronization test (most common fix)

See How do I run the Chart of Accounts Journal Synchronization test?

Damaged transactions

Damaged transactions can cause out-of-balance issues. Run the General Ledger report, select Options, and change the Time Frame to All. If there’s an error, see Error: "At least one damaged transaction...in account [number] in the period beginning [date]....".

Improperly customized or damaged report

• If you’re using a customized Trial Balance or Balance Sheet, run the standard version of the report
• If the custom version is out of balance while the standard version balances, do one of the following: Re-design the custom report or use the standard report

Consolidated company is out of balance

1. Open one of the subsidiary companies.
2. Select Reports & Forms. Then select General Ledger.
3. Double-click General Ledger Trial Balance and then scroll to the bottom.
4. Do debits equal credits?
   • If they don’t, refer to How do I run the Chart of Accounts Journal Synchronization test?
   • If they match, continue to Step 5
5. Repeat steps 1-4 for all subsidiary companies until all trial balances are in balance.
6. Reconsolidate the consolidated company. Refer to How do I reconsolidate my consolidated company?
7. Verify that the consolidated company is in balance.