All of the license uses are currently checked out.

1. Open License Administration for Sage 100 Contractor on the server.
2. Under Licensed modules, check the heading labeled Uses checked out.
3. If any license uses are checked out, ask the user to:
   • Log in to Sage 100 Contractor.
   • Click Administration, Licenses, Check-in license use.
4. From License Administration for Sage 100 Contractor on the server, click the Active Users tab.
5. Note any machine names displayed on the Active Users tab.
6. Close Sage 100 Contractor on those machines and reboot those workstations.

Multi-server licensing

If you use the Multi-Server Licensing feature and both servers have the same machine name:

1. Select only one machine to host all licenses and uses. This becomes the new Host License Server for Sage 100 Contractor.
2. Configure Server Settings to point the second server to the new host server by IP address only.
3. Open Sage 100 Contractor and update the license server inside the program by IP address only.

Seat limit and ghost connections

When checking the Active Users tab:

• Count all active users and confirm you’re at your seat limit.
• Ensure one isn’t a terminal server ghost connection. This happens if a user closes Sage incorrectly without logging off the terminal server.
• If a user can’t log in, restart the terminal server after logging everyone off in Task Manager, Users tab.
• Seek IT help if you’re unsure about these steps.