Steps for creating a Sage support ticket

1. Log on to Sage Customer Portal.
2. Select the product family.  NOTE: Select the product you need help with if you own multiple Sage products. 
3. Fill in the following required fields:
   • Product
   • Question category
   • Subcategory
4. Make a Selection on the next screen in the Service plan details table.
5. Select Module, then Version, and fill in the Subject and the Detailed description.  NOTE: You can attach screenshots or other files to describe the issue details. 
6. Select Save.

The next screen confirms the submission and provides a 10-digit ticket number for your reference. We'll contact you within 48 hours.

Viewing existing tickets

1. Log on to Sage Customer Portal.
2. Hover over Manage Cases and select Case History.
3. The next screen shows the case history.  NOTE: Select Company's Cases in the Search field to see all company cases. 
4. Modify the date filter to see cases for a specific period.
5. Click the ticket number hyperlink in the Number column for details.  NOTE: You can provide updates on a case by adding comments to the Case notes box.