Emailing with web-based email application
Description
Cause
Resolution

[BCB:5:Third-party support:ECB]

 

 NOTE: Due to recent changes in Microsoft’s basic authentication processes, Sage webmail is experiencing issues. As a result, you may need to use an installed email application instead. 

  • Sage 50—U.S. edition is designed to execute the MAPI command "Send to mail recipient," so the only supported way to email out of the program is to use a MAPI-compliant desktop email programs, such as Microsoft Outlook or Mozilla Thunderbird.
    Note: The only supported email programs are Microsoft Outlook versions 2007, 2010, and 2013 (32 bit). Although the other programs listed here are known to work, extensive testing has not been performed and therefore cannot be guaranteed to work.
  • When emailing a transaction from the program, the command converts the applicable transaction or report to a .PDF document and passes this along to the default MAPI compliant email application as an attachment in a created email.
  • Most web-based email services (GMail, Outlook.com, etc.) can be configured to work with desktop email programs. For instructions on doing so, contact customer support for your web based email service.
  • There is a third-party software called Affixa that serves as a bridge for the MAPI command and can create the transaction in a web-based client. This method would be unsupported by Sage, and there are limitations, but if you only want to use a web-based client it may be an acceptable workaround. The link to their web site is in the Additional Information section.
Steps to duplicate
Related Solutions

Configure POP/IMAP for Google Mail (Gmail)

How to configure Outlook to connect to an outlook.com email account

https://www.affixa.com/