Emailing with a web-based email application
Description
Cause
Resolution

[BCB:5:Third-party support:ECB]

 

 NOTE: Due to recent changes in Microsoft’s basic authentication processes, Sage webmail is experiencing issues. As an alternate, you can use an installed email application instead. 

  • Sage 50—U.S. edition is designed to execute the MAPI command "Send to mail recipient". The only supported way to email out of the program is to use a MAPI-compliant desktop email program. Examples are Microsoft Outlook or Mozilla Thunderbird.
  • When emailing a transaction from the program, the command converts the applicable transaction or report to a .PDF document and passes this along to the default MAPI-compliant email application as an attachment in a created email.
  • Most web-based email services (GMail, Outlook.com, etc.) can be configured to work with desktop email programs. For instructions on doing so, contact customer support for your web-based email service.
  • There’s a third-party software called Affixa that serves as a bridge for the MAPI command and can create the transaction in a web-based client. This method would be unsupported by Sage, and there are limitations, but if you only want to use a web-based client it may be an acceptable workaround. The link to their web site is in the Additional Information section.
  • Using webmail only allows one attachment per email; therefore, the Attachments option isn't available.
Steps to duplicate
Related Solutions

Configure POP/IMAP for Google Mail (Gmail)

How to configure Outlook to connect to an outlook.com email account

https://www.affixa.com/