| | If I leave my computer for a while and then come back the program is frozen and we must force it to close. |
| Description | Disable network adapter power management - In Windows, click Start and in search type Device Manager to open it.
- In the Device Manager dialog box, expand Network Adapters, right-click on the specific network adapter, and then click Properties.
- In the Properties dialog box, click the Power Management tab. Uncheck. The Allow the computer to turn off this device to save power check box.
Remote Data Access - Sage 50 will timeout after time to save power and network resources and payload by default.
- Close your Sage 50 data file when stepping away from the computer.
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| Cause | - Momentary drop in network connection
- Network Interface Card (NIC) going to sleep
- Wireless network connection drop
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| Resolution | - Disable all power management features for the NICs on each machine. See the additional information section for instructions.
- If you’re running a wireless network, then hard wire your computers to the network and see if you still experience the issue. Sage 50 isn’t supported over a wireless network.
- Test the computer where the data resides to see if the same thing happens there. If it doesn't, then there’s an issue with the network that a network technician needs to resolve.
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