• Protected print mode in Windows
• Partial removal of Sage 50 E-Mail Writer or Amyuni Document Converter

Turn off Windows protected print mode

1. Click the Windows Start button and select Settings.
2. Select Bluetooth & devices in the left sidebar.
3. Select Printers & scanners on the right side.
4. Scroll down to the Printer preferences section.
5. Find Windows protected print mode and click Turn off.
6. Yes on the confirmation prompt to disable the feature.
7. Restart your computer to apply the changes.

Remove and reinstall the Sage 50 E-mail Writer and Amyuni Document Converter drivers

1. At least one Windows user will display the E-mail Writer in Printers & scanners. Log in to the PC as the different users until you find a user that shows the Sage 50 E-mail Writer.
2. Right-click each instance of Sage 50 E-mail Writer or Amyuni Document Converter and select Remove.
3. Go back to the Printers & scanners screen.
4. Under Related settings, select Print server properties.
5. Select the Drivers tab.
6. Select each instance of Amyuni Document Converter and click Remove.
7. Select Remove driver and driver package and click OK.
   
   If you receive notice that the Document Converter is still in use, at least one user still has the E-mail Writer installed. Repeat steps 1-2.  If this doesn't get rid of the error, reboot the machine.
   
   
8. Close Print Server Properties.
9. Repair the Sage 50 installation.
10. Open Sage 50 and verify that you can create PDFs.