When running Generate Rent Roll, choose Trial run to preview your charges. Trial run does not create any entries in Property Management. This gives you the opportunity to review the charges before they are created and make changes before you create the entries. After you preview the charges and it shows the desired results, run Generate Rent Roll again and choose Create entries. Be sure to use the Prefill button to get the exact same results you received on the last Trial run.
If this does not resolve your issue, refer to article 17610 DocLink: Charges were not created during Generate Rent Roll in Property Management for other possible causes and solutions.
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