| | File Tools did not back up all my files |  
 | Cause |  | The folder option was set to hide file extensions for known file types |  
 | Resolution |  Clear the option to hide file extensions for known file types: 
- Start Windows Explorer. 
 - From the Tools menu, select Folder Options. 
 - Click the View tab. 
 - Clear the Hide file extensions for known file types check box. 
 - Click OK.
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