| How do I void or adjust an Accounts Receivable deposit after it is reconciled in Cash Management? |
Resolution | Steps to change a reconciled deposit - Change the reconciliation status of the deposit to Open in Cash Management. See Option 1 of How do I change the reconciliation status of a transaction in Cash Management? for steps.
- In Accounts Receivable, from the Tasks menu, select Adjust Receivables.
- Enter the customer and accounting date.
- In the View box, select All activity.
- Select the cash receipt.
- Click Edit or Void as needed.
- When complete in Accounts Receivable, change the status of the deposit back to Reconciled in Cash Management. See Option 2 of How do I change the reconciliation status of a transaction in Cash Management? for steps.
Note: The status in Cash Management does not need to be changed if using a refund Adjustment or Unapply/Apply on the cash receipt. The NSF adjustment type will require the cash receipt to be unreconciled in Cash Management. |
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