The recurring charge won't generate due to a conflict with the Start Date and Next Date.

Verify the dates on the recurring charges

Create a report that displays the Start Date and Next Date for your recurring charges.

1. In Report Designer, from the File menu, select New Design.
2. In the Records Available section, select PM - Lease Recurring Charge and click OK.
3. In the field list on the right, double-click Lease, Charge Type, Start Date, Next Date. Select any other fields you want to include in the report.
4. From the File menu, select Save Design As and save your custom report.
5. From the File menu, select Print.
6. Click Ranges, select the lease without charges created during Generate Rent Roll, and then click OK.
7. Click Print Preview to view the report on the screen or click Start to print the report.
8. If the Start Date is after the Next Date, continue to Delete and recreate the charge.
9. If the Start Date is before the Next Date, review other possible causes for charges not creating during Generate Rent Roll.

Delete and recreate the charge

If the Start Date on the lease is after the Next Date in recurring charges, delete the recurring charge and set it up again.

1. In Property Management, from the Tasks menu, select Manage Leases, Change Lease.
2. On the General tab, click the Dates/Status tab and confirm that the Lease status is Current.
3. On the Chg Controls tab, confirm you set up the Charge Type properly.
4. On the Recur Chgs tab, note the setup for the recurring charge and then delete it as follows:
   1. Click anywhere in the row for the recurring charge that didn't get created when you process Generate Rent Roll.
   2. In the first column of the grid, right-click and select Delete Row.
   3. Click Yes.
5. Set up the recurring charge for this lease again.
6. From the Tasks menu, select Create Charges, Generate Rent Roll, and select Trial Run.
7. Verify that the charges appear as expected before you process Generate Rent Roll again and select Create Charges.
8. If these steps didn't resolve the issue, continue with the steps below.

Delete and recreate the charge and the charge type

Follow these steps delete and re-set up the recurring charge and lease charge control for the charge type.

1. In Property Management, from the Tasks menu, select Manage Leases, Change Lease.
2. On the General tab, click the Dates/Status tab and confirm that the Lease status is Current.
3. On the Chg Controls tab, confirm you set up the Charge Type properly.
4. On the Recur Chgs tab, note the setup for the recurring charge and then delete it as follows:
   1. Click anywhere in the row for the recurring charge that didn't get created when you process Generate Rent Roll.
   2. In the first column of the grid, right-click, and select Delete Row.
   3. Click Yes.
5. On the Chg Controls tab, note the setup for the charge type you deleted from the Recur Chgs tab.
6. Delete the Charge Type on the Chg Controls tab.
   1. Click anywhere in the row for the appropriate charge type.
   2. In the first column of the grid, right-click, and select Delete Row.
   3. Click Yes.
7. Set up the charge type for this lease on the Chg Controls tab again.
8. Set up the recurring charge for this lease on the Recur Chgs tab again.
9. From the Tasks menu, select Create Charges. Generate Rent Roll, and select Trial Run.
10. Verify that the charges appear as expected before you process Generate Rent Roll again and select Create Charges.