| Resolution | The CAX or CAC files in the company data folder will help identify usernames. Use instructions below to locate these files: - Go to the Open An Existing Company window.
- Resize the window by clicking one of the corners and dragging the cursor away from the window.
- Write down the value in the directory column.
- Browse to the location listed in the directory column:
- Use "My Computer," "Computer" or "This PC" to locate the folder or
- Open a Run prompt by pressing the Windows Key + R keys at the same time. Type the directory value from Step 3 in the Open field and click OK.
- Change the folder view to Details.
Note: This can be changed from the View option on the file menu or by clicking the view drop-down icon in Windows Vista and newer Operating Systems. - In the header (above the list of files and folders), click Type in order to sort by this column. Locate the CAX or CAC files.
- The text in the Name column is the username for the company.
Note: If present, the extension in the Name column (example: .CAX or .CAC) can be ignored. - In Sage 50, log in with the username from Step 7.
Note: The default username is "Admin". |
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