Accessing the Audit Report

• To access the Audit Report select Utilities, Audit Report

What to look for on the Audit Report

• Every close shows EOM Close (Start) and EOM Close (End) entries for each module closed
• For a successful close you see:
  
  MANAGER 05/15/2025 PR EOM Close (End):
  3:10 PM April 2025 Menu Close
  
  MANAGER 05/15/2025 PR EOM Close (Start):
  3:10 PM April 2025 Menu Close
  
  
• If you see a (Start) without an (End) or multiple (Start) with no (End), you have a failed close
  • You see a failed close where you started the process but it never finished
    
    MANAGER 05/15/2025 PR EOM Close (Start):
    3:10 PM April 2025 Menu Close
    
    
  • Another failure is where the close started twice
    
    MANAGER 05/15/2025 PR EOM Close (End):
    3:10 PM April 2025 Menu Close
    MANAGER 05/15/2025 PR EOM Close (Start):
    3:10 PM April 2025 Menu Close
    MANAGER 05/15/2025 PR EOM Close (Start):
    3:08 PM April 2025 Menu Close

What to do if you have a failed close

• If the close fails, restore the backup made before the close
• Once you restore the backup, perform the close again
  • If you received a network disconnect during the original close, we recommend performing the close directly at the server
  • If you receive an error the second time going through the close, restore the backup and contact support
  • If you have done any work between the backup and the restore, all data will need to be re-entered

Additional information

• Closing remotely takes longer than closing in the office. If the close stalls, stop the process, but you MUST restore a backup from before the attempt before proceeding
• If performing the close in Payroll and the close hangs, end the close process. Then restore your backup and check for a blank employee. If you find a blank employee record, delete it