• The correct version of Crystal Reports Designer is not installed, or is not recognized as being installed by Sage 100
• The User Logon (used to access Sage 100) does not have access to Crystal Reports Designer from within Sage 100

• Verify Crystal Reports Designer is installed on the workstation
• Verify the version of Crystal Reports is correct for the Sage 100 version you have installed. Sage 100 will only recognize Sage licensed editions of Crystal Reports:
  • Sage 100 versions 2018 and 2019 use "SAP Crystal Reports 2016 for Sage"
  • Sage 100 versions 2016 and 2017 use "SAP Crystal Reports 2011 for Sage"
  • Retired Sage 100 versions 2013, 2014, and 2015 use "SAP Crystal Reports 2011 for Sage"
  • Retired Sage 100 versions 2013, 2014, 2015, 2016, and 2017 use "SAP Crystal Reports 2011 for Sage"
  • Retired Sage MAS 90 or 200 versions 4.40 and 4.50 use "Crystal Reports XI Release 2 for Sage"
• Verify Crystal Reports Designer is associated with .rpt files in Windows Folder Options and it is the default program for opening .rpt files.
  • Note: If you are not familiar with how to do this, you may need the assistance of your network administrator or IT personnel.
• Verify permissions within Sage 100 for the User Logon:
  1. In Sage 100, Open Modules, Library Master, Main menu, Role Maintenance.
  2. Select the role from the Role list, or create a new role.
  3. Select the Module Options tab, open the Library Master folder, and select the "Allow Access to Crystal Designer" checkbox
  4. Click Accept

Note: If above steps do not resolve the issue, consider rebooting the workstation, then reinstall the appropriate version of Crystal Reports for Sage