| | Blank customer records occur causing reports, closes, and rebuilds to freeze |
| Description | - Reports don’t complete successfully
- Rebuild doesn’t complete when rebuilding data files for that module
- Month-end close for that module doesn’t complete successfully
- Can’t print aging report
- Pick Tickets won’t print
- Bank Deposits won't open or populate
- The report won’t display and no error occurs
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| Resolution | - Open Accounts Receivable, Customers, Maintain Customers.
- Is the first record that displays blank?. If yes, use the rename button and enter an ID such as ZZZ.
 CAUTION: DO NOT DELETE the record. Contact Sage Customer Support to schedule data analysis to address what created the blank record. - Install the most current version and service packs to ensure the product is up to date.
[BCB:163:Chat BusinessWorks US:ECB]
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