Verify Report Designer licensing

• Open Sage Intelligence License Manager.
• Check the Report Designer Enabled field.
• Confirm that the value shows 1.
• If it doesn’t show 1 and you purchased the module, contact Sage Sales Advisor at 800-390-3643 to correct activation keys.
• If you have not purchased the module, contact your Business Partner or Sage Sales Advisor.

Resolution 1: Disable conflicting add-in

Disable Solver Add-In

• Open Excel, select File, Options, and then Add-Ins.
• At the bottom, select Manage: Excel Add-Ins, and click Go.
• Clear the Solver Add-In checkbox.
• Click OK.

Run a Report Designer report

• Open Sage Intelligence, Report Manager, and Financials folder.
• Run a Financial Report Designer report.
• Confirm the Task Pane appears.

Resolution 2: Enable or reinstall Report Designer add-ins

Check if add-ins are active

• Open Excel, select File, Options, and then Add-Ins.
• Check the Active Application Add-ins list.
• See the Sage Intelligence Setup and Troubleshooting Guide for detailed steps to check the add-ins specific to the version of Sage Intelligence in use.

Re-enable disabled add-ins

• If they aren’t active, scroll to the bottom.
• Select Manage: Excel Add-ins, and click Go.
• Check the Disabled Application Add-ins section.
• If disabled:
  • Select Manage: Disabled Items, and click Go.
  • Re-enable the add-ins.

Restart and test

• Close Excel.
• Reopen Sage Intelligence, go to Report Manager, and run the report again.

Resolution 3: Reinstall workstation setup

Remove and reinstall

• Uninstall workstation setup.
• Restart your computer.
• Reinstall workstation setup.