| | Slow backup launch or backup doesn’t appear to launch |
| Resolution | Change the backup location - Select File, Select Company.
- Choose the Sample company.
- Select File, Backup.
- Continue through the Backup Wizard until the backup location screen appears.
- This screen can take more than 10 minutes to appear.
- Select your company.
- Choose a backup location on a local hard drive or external drive.
- Complete the backup.
- Copy the resulting .zip file to a network location if desired.
Keep the existing backup location If you want to continue using the current backup path: - Free up space in the backup folder.
- Move existing .zip backup files to another folder.
- Leave the default backup folder empty whenever possible.
New behavior in Sage BusinessWorks 2024 and later When you saved a previous backup to a network location, Sage BusinessWorks displays a prompt. - Select Yes to:
- Continue the backup.
- Reset the default backup location to: C:\Users\[User ID]\Documents.
- Optionally choose a different location.
- Select No to:
- Keep the existing network location.
- Allow Sage BusinessWorks to scan network paths, which can significantly delay the backup process.
If the issue persists - End the Sage BusinessWorks backup task in Windows Task Manager.
- Attempt the backup again.
- Contact Support to clear the default backup path stored in the SMPersistance table.
[BCB:163:Chat BusinessWorks US:ECB]
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