Solution Properties
Solution ID:
222924450019586
Last Modified Date:
Mon Jun 05 15:58:33 UTC 2023
Taxonomy Path:
Case category//How do I...
Author:
sageadmin
Customer Portal account locked
Description
I cannot log on the customer portal. My account is locked.
Cause
Resolution

To unlock your portal account:

  1. On the Sage Customer Portal, click Logon and then select Reset My Password option.
  2. Enter your E-mail Address that you used to logon
  3. Click Submit.
  4. Follow the instructions in the email to reset pasword.

You can log on immediately after unlocking your account. 

Note: To avoid getting locked out of your portal account, always update your temporary password with a new permanent password.
[BCB:162:Chat BusinessVision CA:ECB] 
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