Solution overview

Resolve the error by updating the subaccount and recalculating balances in the General Ledger.

Open general journals

1. Go to 2-5 General Journals.

Locate the account

1. In the Account field, enter the account number referenced in the Audit Report.

Update the subaccount

1. Set the Subaccount field to = Zero.

Print the report to the screen

1. Click the Print Report to Screen icon.
2. Locate the ledger transaction.

Open journal transactions

1. Go to 1-3 Journal Transactions.
2. Display the identified transaction.

Verify the transaction's source

1. If the transaction didn't originate from 1-3 Journal Transactions, click the Go to Source button.

Copy or void the transaction

1. From the Edit menu, select Copy/Void Transaction.

Create a new record

1. Open a new record.
2. Paste the copied transaction.

Edit the transaction details

1. Add the appropriate Subaccount.
2. Ensure the Posting Period is correct.

Save the changes

1. Click Save.

Recalculate balances

1. Go to 1-6 Period/Fiscal Year Management.
2. Click Recalculate Balances.

When these steps don't resolve the issue log a support ticket through the customer portal, and a support specialist will follow up with you.  Sage Support can advise whether any service fees apply.