Log out all users and recalculate balances

1. Log out all users from the company to obtain exclusive access.
2. Open the company with Administrator rights.
3. Go to 1-6 Period and Fiscal Year Management, then Recalculate Balances.
4. Click the Recalculate Balances button. 
5. If the error persists, click the Recalculate Balances button again.

If errors persist, save the audit report as a PDF and contact Sage Customer Support. You'll need Administrator rights to the company database and server access.