| | Audit Error: Transaction Totals; Debits: amount Credits: amount |
| Cause | - A 3-11 Recurring Receivable had its line item amount changed and then posted prior to saving the change. The following audit errors occur:
Transaction Totals; Debits: [amount] Credits: [amount]
Trial Balance - Ending; Debits [amount] Credits: [amount]
- The 1-3 Journal Transaction for the posted recurring receivable will have a Debit amount for the original recurring receivable amount and a Credit amount for the altered recurring receivable amount.
- A 1-3 Journal Transaction has a one-sided entry. There will either be a debit and no credit, or vice versa.
- A 1-3 Journal Transaction shows Debits and Credits as being off by the amount listed on the report.
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| Resolution | - Open 1-6 Audit/Close Books
- Select File, Print Audit Error Detection Reports.
- Select the 31 - GL Audit Error report.
- Select File, Print Preview.
- Under the Debits and Credits Do Not Match heading, note the GL Record#. Close the report.
- Open 1-3 Journal Transactions
- In the record number box, type the GL record number noted in Step 5 above and press ENTER.
- If the source is 1-GL check, 2-Deposit or 3-Journal, select Edit, Void transaction, and click Yes to the message.
- If the source is anything else, click Go to Source
- Select Edit, Void Invoice. Click Yes to the confirmation message that appears.
- Repeat the steps above for any other GL Records noted from the audit error detection report. After all the 1-3 Journal Transactions or 3-2 Receivable Invoices/Credits are void, repost the recurring receivable invoices from 3-11 Recurring Receivables.
- Go back to 1-6 Recalculate Balances and click Recalculate balances. You should now get No items to report.
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