| Audit Error: Transaction Totals; Debits: [amount] Credits: [amount] |
Cause | A 3-11 Recurring Receivable's line item amount was changed and posted before saving the update. The following audit errors occur: A 1-3 Journal Transaction has a one-sided entry. There will either be a debit and no credit, or vice versa. A 1-3 Journal Transaction shows Debits and Credits as being off by the amount listed on the report. |
Resolution | - Open 1-6 Audit/Close Books.
- Select File, Print Audit Error Detection Reports.
- Choose the 31 - GL Audit Error report.
- Click File, Print Preview.
- Under the Debits and Credits Do Not Match heading, note the GL Record#. Close the report.
- Open 1-3 Journal Transactions.
- In the record number box, type the GL record number noted in Step 5 above and press ENTER.
- If the source is 1-GL check, 2-Deposit, or 3-Journal, select Edit, Void transaction, and click Yes to the message.
- If the source is anything else, click Go to Source.
- Click Edit, Void Invoice. Click Yes to the confirmation message that appears.
- Repeat the steps above for any other GL Records noted from the audit error detection report. After all the 1-3 Journal Transactions or 3-2 Receivable Invoices/Credits are void, repost the recurring receivable invoices from 3-11 Recurring Receivables.
- Go to 1-6 Recalculate Balances. Click Recalculate balances.
- When "No items to report" doesn't appear, click the Chat now button below for further assistance.
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