Solution Properties
Solution ID:
222924450019934
Last Modified Date:
Thu Aug 06 18:07:40 UTC 2026
Taxonomy Path:
Category//Data//Data corruption
Author:
sageadmin
Audit Error: Transaction Totals; Debits: [amount] Credits: [amount]
Description
Cause
Resolution

Log out all users and recalculate balances

  1. Log out all users from the company to obtain exclusive access.
  2. Open the company with Administrator rights and exclusively.
  3. Go to 1-6 Period and Fiscal Year Management, then Recalculate Balances.
  4. Click the Recalculate Balances button. 
  5. If the error persists, click the Recalculate Balances button again.

If errors persist, save the audit report as a PDF and log a support ticket through the customer portal. A support specialist will follow up with you.

NOTE:

You'll need Administrator rights and exclusive access to the company, and server access.

 

 

Steps to duplicate
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