Solution Properties
Solution ID:
222924550020242
Last Modified Date:
Fri Mar 24 19:33:54 UTC 2023
Taxonomy Path:
Case category//How do I...
Author:
sageadmin
MyAssistant has encountered a problem and needs to close. (SM DSN)
Description
Cause
The SM DSN does not exist on the workstation.
Resolution
 CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

  1. Open Service Management.
  2. Select Reports, Work Orders, Work Orders in Progress.
  3. Click Close to close the preview.
  4. Exit Service Management.
  5. Relaunch Sage MyAssistant and proceed through the Sage MyAssistant user configuration manager.

 

Steps to duplicate
Related Solutions