Workstations and Servers versions 16.1 and newer

1. Go to Control Panel and Programs and Features.
2. Select SAP Crystal Reports 2013 SP2 and click Remove.
    NOTE: Complete the uninstallation or go to the next step if it doesn't exist in the list. 
3. Select SAP Crystal Reports runtime engine for .NET Framework (32-bit) and click Remove.
    NOTE: Complete the uninstallation or go to the next step if it doesn't exist. 
4. Open the File Explorer and delete the following folders.
   • C:\Program Files\SAP Business Objects
   • C:\Program Files (x86)\SAP Business Objects (64-bit machines)
5. From the Windows Registry Editor, delete the following keys.
   • HKEY_LOCAL_MACHINE\Software\Wow6432Node\SAPBusiness Objects
   • HKEY_CURRENT_USER\Software\SAPBusiness Objects
6. Run the CRRuntime_32bit_13_0_19.msi.
    NOTE: Default path: \\[Server Name]\Timberline Office\9.5\ACCOUNTING\WinInst\Prerequisites\Crystal Runtime Engine (x86). 
7. Right-click PostCrystalUFLInstall.exe and Run as administrator.
    NOTE: Default path: \\[Server Name]\Timberline Office\9.5\ACCOUNTING\WinInst\Prerequisites\Post Crystal UFL 
8. Reboot.

 NOTE: If you need a full version of Crystal reports for customizing reports, resolve this error before reinstalling Crystal.