Solution Properties
Solution ID:
222924550020915
Last Modified Date:
Tue Apr 15 15:03:34 UTC 2025
Taxonomy Path:
Category//Installation
Author:
sageadmin
Reinstalling Crystal Reports components
Description
Cause
Resolution

Workstations and Servers versions 16.1 and newer

  1. Go to Control Panel and Programs and Features.
  2. Select SAP Crystal Reports 2013 SP2 and click Remove. Go to the next step if it doesn't exist in the list. 
  3. Select SAP Crystal Reports runtime engine for .NET Framework (32-bit) and click Remove. Go to the next step if it doesn't exist in the list. 
  4. Open the File Explorer and delete the following folders.
    • C:\Program Files\SAP Business Objects
    • C:\Program Files (x86)\SAP Business Objects (64-bit machines)
  5. From the Windows Registry Editor, delete the following keys.
    • HKEY_LOCAL_MACHINE\Software\Wow6432Node\SAPBusiness Objects
    • HKEY_CURRENT_USER\Software\SAPBusiness Objects
  6. Run the CRRuntime_32bit_13_0_19.msi.
    • Default path: \\[Server Name]\Timberline Office\9.5\ACCOUNTING\WinInst\Prerequisites\Crystal Runtime Engine (x86) 
  7. Right-click PostCrystalUFLInstall.exe and Run as administrator.
    • Default path: \\[Server Name]\Timberline Office\9.5\ACCOUNTING\WinInst\Prerequisites\Post Crystal UFL 
  8. Reboot.

 

NOTE:

If you need a full version of Crystal reports for customizing reports, resolve this error before reinstalling Crystal.

[BCB:164:Chat Estimating US:ECB]

 

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