Inventory Item Costs are incorrect as result of stranded records in CostCalc fields
Description
Cause
Inventory Costs are incorrect after Register Update leaves orphaned records and values in fields of some tables. Register Updates that could have caused values to be left in fields/records. Loss of connectivity - Related to environmental issues, user intervention, networks
Resolution
[BCB:1:Backup warning:ECB]


Register Update programs changed to prevent issue released

  • (4.40PU7 + IM4019-t) and higher
  • (4.50PU1 + IM4020-t) and higher

Steps to Duplicate:

In XYZ company:

  • Loss of Connectivity during an update of registers with inventory items
    • Turn off computer (Ungraceful shutdown)
    • Hardware failure
    • Environmental issues

Expected Behavior:

  • Register updates should not leave records in IM_DataEntryCostCalcCommit, values in CalcCommitQty and CostCalcCommitCost fields of records in the IM_ItemWarehouse, CI_Item tables regardless of disconnect or ungraceful shutdown.
  • Costs on all valuation item types should be correct.

Solutions and Workaround:

To prevent this issue from happening:

  • Upgrade to version 4.40.0.8 or 4.50.2
  • Upgrade to version 4.40.0.7 plus IM4019-t or 4.50.1 plus IM4020-t
  • Versions 4.40.0.6/4.50.0 and prior must run utilities before every register update to clear fields with stranded records. (see below)

To correct data from these issues:

Tiered Valuation Methods (Lot/Serial/Fifo/Lifo) (See How to Correct Out-of Balance Inventory Items for Lot/Serial, FIFO/LIFO valued items)

  • Make sure to read help for tasks prior to using Inventory Balance Quantity and Cost Utility
  • Released 4.40(PU8) + IM4021-t(Date issue fix on utility)
  • Released 4.50(PU2) + IM4022-t(Date issue fix on utility)
  • Prior Versions - Request utility from Sage Support

Average Valuation Methods (See How to Correct Out-of Balance Inventory Items for Average Cost items)

  • Request utility from Sage Support
  • All versions require Pre-Release Document as of 1/13/2012

******After cost calc utilities have been run once to clear old stranded records on the following versions new stranded records should not be left the files/fields. Upgrade to these versions to prevent continuous running of these utilities manually before updates.

  • 4.40.0.8/4.50.2
  • 4.40.0.7 plus IM4019-t or 4.50.1 plus IM4020-t
DocLink: How to run the IM_CommitCheckClear_utl and IM_ClearCommitDataEntry_utl utilities in versions 4.40 and higher
DocLink: How to Correct Out-of Balance Inventory Items for Average Cost items in versions 4.40 and higher
DocLink: How to Correct Out-of Balance Inventory Items for Lot/Serial, FIFO/LIFO valued items in versions 4.40 and higher
DocLink: How to run the IM Balance Inventory Quantity and Cost Utility in versions 4.40 and higher
DocLink: How to Correct Out-of Balance Inventory Items for mixed Valuation Methods (Average Cost, Lot/Serial, FIFO/LIFO)
Defect ID
Defect ID: 97402, 97535 97365
Steps to duplicate
Steps to Duplicate: In XYZ company: Loss of Connectivity during an update of registers with inventory items Turn off computer Hardware failure Environmental issues
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