We've seen compatibility issues with Brother and Kyocera Mita printers, and HP printers that use the PCL 6 printer driver.

The issues include not printing at all, printing landscape instead of portrait, and printing unreadable characters.

Options include:

• Changing the print driver to an older version such as PCL 5 or 5e
  See How do I change the printer driver on my computer?
• Creating a dummy HP printer object that uses older printer drivers (see Resolution below)

 CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

1. Go to Windows Start, Settings, Devices, Printers & scanners.
2. Click Add a printer or scanner.
3. Select The printer that I want isn't listed.
4. Select Add a local printer or network printer with manual settings.
5. Select Use an existing port: LPT1: (Printer Port).
6. Select HP for Manufacturer.
7. Select HP LaserJet 2200 Series PCL 5 for Printers.
8. Click Next.
9. Select Do not share this printer.
10. Click Next.
11. Unmark the check box Set as the default printer.
12. Click Finish.