Information

• Sage does not support these products directly.
• AvidXchange purchased Piracle's Create-A-Check and Timberscan.
• AvidXchange formerly worked with 300 CRE to provide advanced check printing features.
• TimberScan works with 300 CRE to provide "purchase-to-pay" AP automation. You can read more at https://www.avidxchange.com/products/timberscan/.

Support options

Current access option

AvidXchange Help

Changes to support

Starting March 2, 2026, you can create support cases with the following methods. Users won't have access to resource articles via the customer portal.

you will no longer submit cases or access resource articles via the customer portal as you do today. After March 2, 2026, you will create cases by:

• Access the AvidXchange Community
  • See information about creating an account for the AvidXchange Community
• Email the support address: [email protected]
• Call the Customer Care phone number: 888-666-2673 x 1
• After this date, you can no longer submit cases through the customer portal or individual AvidXchange email addresses

Sage does not support these products directly.

Information

Support options

Starting March 2, 2026:

you will no longer submit cases or access resource articles via the customer portal as you do today. After March 2, 2026, you will create cases by:

• • Accessing the AvidXchange Community 
  • Emailing the new support email address: [email protected]
  • Calling the current Customer Care phone number: 888-666-2673 x 1
• After this date, customers will no longer be able to submit cases through the customer portal or individual AvidXchange email addresses.

AvidXChange formerly worked with 300 CRE to provide advanced check printing features. See https://help.avidxchange.com/s/ for support.

TimberScan works with 300 CRE to provide "purchase-to-pay" AP automation. You can read more at https://www.avidxchange.com/products/timberscan/.