| How do I use an inquiry to determine information about an Accounts Receivable or Billing transaction? |
Resolution | - Go to Accounts Receivable, Inquiry, Entries, Transactions.
- Select Current and click OK.
- Select Active and click OK.
- Select Conditions.
- Add condition(s) for information about the entry.
- For example, if you know the Customer ID, you could select Customer, select Equal to, and in the Value box, type the customer ID, then click OK.
- In the Inquiry - Transactions - transactions window, click Select, select Add column after this column, and click OK.
- Select the field for the piece of information you are trying to determine and click OK to return to the inquiry.
Notes: - The Status Date is the invoice date. This is not necessarily the Accounting Date. Make sure to add Accounting Date as a column. It can help determine when the invoice related entries posted in interfacing applications.
- Click Order to rearrange the list alphabetically or click Find to search for the field you want.
If you are researching a batch and receive the message "No information to print", after verifying the correct conditions, the transactions may have been moved to the history files in AR. You can run the above steps but choose the History file during step 2.
[BCB:156:Chat 300 CRE US:ECB]
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