| Error: "Status is not open on [Transaction type] transaction for Bank [Bank Account ID]." (When printing payroll checks) |
Cause | In Payroll, you are printing a check with a check number that already exists in Cash Management that has been voided, but has a status of cleared or reconciled. |
Resolution |
Follow the steps below to determine if the check number already exists in Cash Management:
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In Cash Management, from the
Inquiry menu, select
Entries,
Checks by Bank.
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Select the
Register file and click
OK.
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Double-click the
Bank account.
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Verify the check numbers that have been used in Cash Management.
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In Cash Management, verify the settings for inclusion of historical files in check verification.
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Go to
File,
Company Settings,
CM Settings.
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Make note if the
Include historical files in check verification check box is selected. If selected, repeat steps 1-7 selecting the History file in step 4.
If the check in Cash Management was voided and you need to reuse the check number, see article DocLink: How do I change the reconciliation status of a transaction in Cash Management? below.
Follow the steps below to print the check in Payroll:
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From the
Tasks menu, select
Print Checks.
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Enter the correct information in the fields required. Enter the applicable Check number.
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Click Start. This prints the processed checks that meet the criteria entered. Note: Do not select the Reprint checks box. That task would reprint checks with a status of Printed in the new file.
DocLink: How do I change the reconciliation status of a transaction in Cash Management? DocLink: How do I reuse a voided check number in Payroll?
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