Important Note: This article only applies to Sage Estimating and Sage 300 Construction and Real Estate versions 13.1 to 24.1. Versions 24.2 and higher do not use the same license service.

Symptom 1: After installation of 13.1 (or higher versions) and/or launching of Sage applications, the message will appear.

Symptom 2: A few months after installing a Sage product, another error with similar wording appears: “The temporary Pervasive license on your server expired on MM/DD/YYYY”

NOTE: If your Pervasive License Administrator shows that there is a "Permanent & Active" license this will override the "Temporary" license expiration date.

If you are on 13.1 Rev 5 or earlier, installing 13.1 Update 5 or higher may resolve this issue and allow Pervasive to obtain a permanent license key properly.

If after installing Update 5 or higher and you still have this issue, please follow the below steps.

Have all users exit all Sage applications. At the server or workstation (non-Pervasive workgroup engine (WGE) install), perform the following:

1. In the Services applet (Start, Run: services.msc) window, restart the Sage Pervasive Licensing Service. After waiting a few minutes this should cause the server to get a permanent key.
2. Launch Pervasive License Administrator from Start, All Programs, Pervasive PSQL 11, Utilities, Pervasive (PSQL) License Administrator.
   • Verify the following fields
     • Product = Pervasive PSQL 11/Actian PSQL 12 (server/workstation) - for versions 15.1 and later, the workstation no longer has a license.
     • Product Key = blank
     • License Type = Temporary
     • Expiration Date = note the date
   • Note: If a permanent Product Key is present for Pervasive PSQL 11/Actian PSQL 12 (server/workstation), then delete PLCSTATUS.txt file. See Step 3 to find location of this file. Do not perform any more steps. The message will go away.
3. Check the date stamp in the PLCSTATUS.txt file found in C:\ProgramData\Sage\Timberline Office\9.5\Shared\Config (for Windows Server 2008, 2012, and Win 7 and Win 8) or C:\Documents and Settings\All Users\Application Data\Sage\Timberline Office\9.5\Shared\Config (Windows Server 2003 and Win XP).
4. If the date in the PLCSTATUS.TXT file matches the same date as the Expiration Date in Step 2, leave it alone. Otherwise, delete it.
5. Close Pervasive License Administrator. Close all Sage Application on server/workstation.
6. Open Services and restart the Sage Pervasive License service.
7. After a few minutes you will see Pervasive Notification Viewer window display a Pervasive Product code. You can also launch Pervasive License Administrator (Step 1). There will be a Product Code now present under Product Key for Pervasive PSQL 11/Actian PSQL 12 (Server/Workstation).
8. If PLCSTATUS.TXT file is still present in folder (see Step 3), delete it.

If it is a workstation (Pervasive WGE install) that does not appear to get a permanent license, perform the following to gain a permanent license on this machine. This is only for versions 14.1 and 13.1.

1. Close out of all Sage 300 and Sage Estimating applications.
2. Find and stop the w3dbsmgr.exe in Windows Task Manager or click on the blue Pervasive icon in the system tray and select the option to Stop/Exit.
3. Browse to the location of the w3dbsmgr.exe on the machine (Example: C:\Program Files or Program Files (x86)\Pervasive Software\PSQL\bin\).
4. Right-click and select Run as Administrator.
5. In the Services applet (Start, Run: services.msc) window, restart the Sage Pervasive Licensing Service. After waiting a few minutes this should cause the workstation to get a permanent key.

Contact Sage Support if these steps fail to obtain a permanent Pervasive/Actian license key.