| | Why does a Reconciled Item show Outstanding on the Bank Reconciliation report? |
| Cause | | The Statement Date or Cleared Date on the transaction is after the Statement Date entered when printing the report. |
| Resolution | Correct the Statement Date on the transaction as follows:
- In Cash Management, from the File menu, select Company Settings, CM Settings.
- Select the Allow reconciliation status change in Register check box then click OK.
- From the Tasks menu, select Edit Register.
- Find the item then click the ...> button.
- Change the Status from R to O then back to R and enter the Cleared Date as the correct date.
- Note: If the Cleared Date is changed without changing the status back to O, then the Statement Date on the transaction will not get corrected. Changing the status to O will clear the Statement Date on the transaction. It will get set correctly when the status is changed to R and the correct Cleared Date is entered.
- Click OK.
- Click Finish.
- From the File menu, select Company Settings, CM Settings.
- Clear the Allow reconciliation status change in Register check box then click OK.
DocLink: Wrong statement date entered for bank reconciliation
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