| | Unable to print a zero dollar accounts payable check for a vendor |
| Cause | - 4-4 Vendors: Configured to create a separate check for each invoice on the Invoice Defaults tab.
- 4-2 Payable Invoice/Credit: Includes Secondary Payees matching the vendor amount.
- Payable Invoice/Credit Status set to 2 – Review or 3 – Dispute.
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| Resolution | Deselect "Separate check for each invoice" - Open 4-4 Vendors (Accounts Payable).
- Display the vendor record.
- Click the Invoices Defaults tab.
- Deselect Separate check for each invoice.
- Click Save.
Verify secondary payee amount - Open 4-4 Vendors (Accounts Payable).
- Display the vendor record.
- Click the Open Invoices button.
- Click the row of the invoice. Click the Drill Down button.
- Click the Secondary Payee button in the footer of the record.
- Remove the Second Payee, Amount, Paid, Balance, and To Pay information.
- Click File, Save.
- Open 4-3-1 Select Invoices to Pay.
- Set the Invoice and the credit memo to pay and print the zero check.
Verify the invoice status - Open 4-2 Payable Invoices/Credits.
- Display the invoice/credit record.
- Verify the Status isn't 2-Review or 3-Dispute.
[BCB:154:Chat 100 Contractor US:ECB] |
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