Unable to print a zero dollar accounts payable check for a vendor
Description
Cause
  • 4-4 Vendors: Configured to create a separate check for each invoice on the Invoice Defaults tab.
  • 4-2 Payable Invoice/Credit: Includes Secondary Payees matching the vendor amount.
  • Payable Invoice/Credit Status set to 2 – Review or 3 – Dispute.
Resolution

Deselect "Separate check for each invoice"

  1. Open 4-4 Vendors (Accounts Payable).
  2. Display the vendor record.
  3. Click the Invoices Defaults tab.
  4. Deselect Separate check for each invoice.
  5. Click Save.

Verify secondary payee amount

  1. Open 4-4 Vendors (Accounts Payable).
  2. Display the vendor record.
  3. Click the Open Invoices button.
  4. Click the row of the invoice.  Click the Drill Down button.
  5. Click the Secondary Payee button in the footer of the record.
  6. Remove the Second Payee, Amount, Paid, Balance, and To Pay information.
  7. Click File, Save.
  8. Open 4-3-1 Select Invoices to Pay.
  9. Set the Invoice and the credit memo to pay and print the zero check.

Verify the invoice status

  1. Open 4-2 Payable Invoices/Credits.
  2. Display the invoice/credit record.
  3. Verify the Status isn't 2-Review or 3-Dispute.
[BCB:154:Chat 100 Contractor US:ECB]

 

 

 

Steps to duplicate
Related Solutions

How do I apply an Accounts Payable credit to a payable invoice?