Possible causes

• You paid a distribution for 0.00 and then deleted it before voiding the payment
• You paid a credit distribution, then changed it to 0.00 and deleted it

Example scenario

1. You split a credit invoice for -$200.00 into two distributions.
   • Distribution 1 is -$150
   • Distribution 2 is -$50
2. You included the credit invoice with a check to help pay some of the invoices.
3. You determined that you used incorrect amounts on the credits.
4. You changed the invoice so that Distributions 1 and 2 are 0.00 amounts.
5. You add Distribution 3 for -$200 to a different account.
6. Then you delete Distribution 1.
7. The invoice now shows open for -$200 because you didn't pay Distribution 3.

You can't correct or change the invoice if there's an existing Dist Payment record for the deleted distribution. This causes Change Invoices to hang.

See other possible causes if this isn't the reason for your situation.

To confirm this is the issue, review the transactions for the invoice.

Determine if you see either of the following transaction sequences:

• You paid a credit distribution and then changed it to zero and deleted
• You paid a distribution for zero amount and then deleted it

If you determine this is the cause, contact Sage Support to request a file fix with Sage Expert Services. The file fix is a chargeable service.

To avoid this issue in the future, don't change or delete the original distributions. See the recommended steps to modify a paid Accounts Payable invoice. See information and considerations for changing paid invoices.