The General Ledger batch record is out of balance, but debit and credit transactions are equal for the batch.

If you receive this message when posting a batch in General Ledger, but your debits and credits equal, then the batch is out of balance.

Verify with the Entries by Batch inquiry

1. Go to General Ledger, Inquiry, Entries by Batch.
2. Select New and click OK.
3. Locate and select the batch number you want to verify and click Select.
4. Select Add column after this column and click OK.
5. Find and select Debit Entered and then click OK.
6. Click Select.
7. Select Add column after this column and click OK.
8. Find and select Credit Entered and then click OK.
9. Verify that these two amounts don’t equal for this batch.

Check the actual debits and credits

Confirm that the actual debit and credit entries for the batch are equal by printing the Entries by Batch report.

1. Go to General Ledger, Reports, Entries, Entries by Batch.
2. Select GL Transaction (new) and click OK.
3. Click Ranges.
4. Select the application of origin for the batch and then click Batches.
5. Click Exclude all, select the specific batch that you want to see, and then click OK.
6. Click OK.
7. Click Print Preview to review the report, or click Start to print to a file or printer.
8. Review the batch totals to confirm the debit and credit amounts are equal.

Change the proof setting and post the out of balance batch

If the batch record totals don’t equal, but the debits and credits equal, follow the steps below to post an out of balance batch.

1. In General Ledger, from the File menu, select Company Settings, GL Settings.
2. Click Processing Options.
3. Make a note of the current Force Zero Proof selection.
4. In the Force Zero Proof section, select No.
5. Click OK twice.
6. From the Tasks menu, select Post Entries.
7. Select the Post out of balance batches checkbox.
8. Click Ranges, select the batch you want to post and click OK.
9. Click Start to post your batch and print your journal to a file or printer.
10. Review the posting journal and verify the batch posted.
11. From the File menu, select Company Settings, GL Settings.
12. Click Processing Options.
13. In the Force Zero Proof section, select the original setting.
14. Click OK twice.