Change the DPI scaling behavior

1. Close out of Sage BusinessWorks.
2. Right-click the Sage BusinessWorks icon.
3. Select Properties.
4. Select the Compatibility tab.
5. Click the button Change high DPI Settings.
6. In High DPI scaling override, check Override high DPI scaling behavior.
7. Change Scaling performed by: to System.
8. If the System doesn’t work, repeat steps 1-7 above and change to System Enhanced,
9. Select Ok,
10. Apply,
11. Launch Sage BusinessWorks again and view what was causing the issue.

Verify the Windows display settings

In Windows 11

1. Right-click anywhere on your computer desktop and select Display Settings,
2. Scroll down to the Scale and Layout section. 
3. Review the option Custom Scaling. Choose a smaller percent.
   
   NOTE:

   Windows will recommend a percentage, but change it to find the right balance for your computer and monitor.

4. Log off Windows 11 and log back in.
5. The recommended display resolution is 1920 x 1080. A different resolution will cause items not to display as intended.
6. If changing the display settings didn’t fix the issue, update the PC’s display driver. This is important for Windows 11 because older drivers can’t work correctly with it.

If using Remote Desktop

1. Shrink the remote desktop screen. This will ensure that the PC you’re viewing is the remote PC.
2. There will be display settings forced from the Remote Desktop Client app. Work with your computer technician to try different configuration settings.
3. Work with your network technician to resolve the issue If the issue persists with these common resolutions.