Solution Properties
Solution ID:
223924150029535
Last Modified Date:
Wed May 31 19:12:52 UTC 2023
Taxonomy Path:
Category//Setup and configuration//Users//Preferences
Author:
LegacyAuthorUS
Scroll bars, buttons or menus do not function or are cut-off or program doesn't display or screen is fuzzy
Description

Cause

Resolution
[BCB:5:Third-party support:ECB]

Verify the Windows display settings:

  • Verify the display settings:
    • In Windows 10:
      • In the Display setting, under Scale and Layout (or Start, Settings,System, Display), review the option "Change the size of text, apps, and other items". Choose a smaller percent - if need to change percent to 100%. (Note: Windows may recommend a percentage but you can change it to find the right balance for your computer and monitor.)
      • Log off Windows 10 and log back in.
      • The recommended display resolution is 1920 x 1080 having a different resolution may cause items to not display as intended
  • If changing the display settings didn't correct the issue update the display driver on the PC having an issue to the most current version. This is important if using Windows 10 as some of the older drivers may not be compatible with Windows 10.
  • Change the DPI scaling behavior
    1. Close out of Sage BusinessWorks
    2. Right Click on the Sage BusinessWorks icon
    3. Select Properties
    4. Select the Compatibility tab
    5. Click the button “Change high DPI Settings”
    6. In ‘High DPI scaling override:’
    7. Check “Override high DPI scaling behavior.”
    8. Change ‘Scaling performed by:’ to “System”.
    9. If "System" does not work, repeat steps 1-7 above and change to "System Enhanced"
    10. Ok
    11. Apply
    12. Launch Sage BusinessWorks again and view what was causing the issue
  • If using Remote Desktop, shrink the remote desktop screen to ensure that the PC being viewed is the remote PC instead of the PC that does not have Sage BusinessWorks installed.
  • Also with a remote setting there may be display settings that are being forced from the Remote Desktop Client app. Work with your IT to try different configuration settings.
  • If the issue is not resolved with these common resolutions the customer will have to work with their network technician to determine the display settings that need to be changed to resolve this issue.
    Note: Sage Software Customer Support is not responsible for assisting with hardware issues. Consult the product manufacturer or a network technician for assistance.


[BCB:163:Chat BusinessWorks US:ECB]

Steps to duplicate
Related Solutions