[BCB:5:Third-party support:ECB]

Verify the Windows display settings

In Windows 10

1. Right-click anywhere on your computer desktop and select Display Settings,
2. Scroll down to the Scale and Layout (or Start, Settings, System, Display) section. 
3. Review the option "Change the size of text, apps, and other items". Choose a smaller percent.
    NOTE: Windows will recommend a percentage, but change it to find the right balance for your computer and monitor. 
4. Log off Windows 10 and log back in.
5. The recommended display resolution is 1920 x 1080. A different resolution will cause items not to display as intended.
6. If changing the display settings didn't correct the issue, update the display driver on the PC to the most current version. This is important if using Windows 10 as some of the older drivers won’t be compatible with Windows 10.

Change the DPI scaling behavior

1. Close out of Sage BusinessWorks.
2. Right-click the Sage BusinessWorks icon.
3. Select Properties.
4. Select the Compatibility tab.
5. Click the button Change high DPI Settings.
6. In High DPI scaling override, check Override high DPI scaling behavior.
7. Change Scaling performed by: to System.
8. If the System doesn’t work, repeat steps 1-7 above and change to System Enhanced,
9. Select Ok,
10. Apply,
11. Launch Sage BusinessWorks again and view what was causing the issue,

If using Remote Desktop

1. Shrink the remote desktop screen. This will ensure that the PC you’re viewing is the remote PC.
2. There will be display settings forced from the Remote Desktop Client app. Work with your IT to try different configuration settings.
3. Work with your network technician to resolve the issue If the issue persists with these common resolutions,

 NOTE: Sage Customer Support isn't responsible for assisting with hardware issues. Consult the product manufacturer or a network technician for assistance.