Create Recurring is greyed out
Description
Cause
  • The bill or sales invoice has already been paid
  • Invoice tied to a proposal
  • The recurring entries could possibly be damaged
  • The setting for 'Number of Occurances' has come to an end.
Resolution

Option I:  Working as Designed

Purchases created using the Apply to Purchase Order No tab cannot be recurred.

Option II : Modify the Entry

  1. Locate and open the transaction to recur.
  2. At the top of the window, click the Copy button.
  3. Edit the transaction displayed as appropriate
  4. See Article ID 10653 (How can I setup up transactions to recur?) in Related Resources.

Option III: The recurring entries could be damaged

  1. Go to File and select Data Verification
  2. Choose Both Tests and select Start.
  3. Then select Save
  4. Then select OK.

Option III : Recreate the missing entries

A random event has been notated to occure in some databases.  Where the customer might have chosen No End Date and for whatever reason, the system chose to use the Number of Occurances anyway.  This doesn't happen all the time and it doesn't happen in ever single database but it does happen.  It's still currently being tracked and researched, should any of the above features not resolve the issue

DocLink: How can I set up transactions to recur?
Steps to duplicate
Related Solutions