Solution Properties
Solution ID:
223924250030052
Last Modified Date:
Mon Mar 28 15:14:30 UTC 2022
Taxonomy Path:
Category//Transactions
Author:
[email protected]
Office Connector add-in not present in Microsoft Excel
Description

You try to run an Office Connector Starter report, but the add-in is disabled in Excel. The add-in can also appear as enabled but grayed out.

Excel can disable the Office Connector add-in, often as a result of ending Excel while Office Connector is actively processing.

Sometimes, you can receive an error message that it can't run macros needed for the add-in.

Cause
Resolution

NOTE:

To access add-ins under the Excel Tools menu, you need to have at least one workbook open. You also can't access the Office Connector toolbar.

Enable the add-in

  1. In Excel, go to File, Options, Add-ins, Manage: Excel Add-Ins, Go.
  2. Click Browse.
  3. Browse to the C:\Program Files\Event 1\Office Connector (or C:\Program Files (x86)\Event 1\Office Connector path.
  4. Select the OfficeConnector.xla file and click OK.

Alternate solution

The add-in appears enabled but doesn't work. Disable and re-enable the add-in.

  1. Uncheck the option for Office Connector in Add-ins.
  2. Close Excel.
  3. Reopen Excel.
  4. Check the Office Connector option in Add-ins again.

 

 

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