Authentication Unsuccessful When Sending Test Email from Company Maintenance

Review Sage 100 email settings

CAUTION:

This solution requires advanced operating system knowledge. Consult your system administrator for assistance. Sage isn't liable for issues caused by incorrect Windows Registry changes. Back up your data before applying advanced solutions.

NOTE:

SMTP email services vary by provider and server program. Sage doesn't test Sage 100 with every email service. Sage 100 Customer Support can't verify provider-specific settings, security requirements, authentication methods, passwords, bandwidth restrictions, or email delivery rules. If errors occur, review the Chilkat error log and verify your provider settings.

Run Sage 100 as an administrator.
- Right-click the Sage 100 shortcut.
- Select Run as Administrator.
Open Library Master, Main, and then Company Maintenance.
Select the Email tab.
Verify all login and authentication settings.
Confirm the account credentials outside Sage 100.
- Sign in through the provider's web portal or another supported method.
Select Accept to save the settings.
Exit Sage 100.
Start Sage 100 normally and test email delivery again.
If the test fails from a workstation, run the test directly on the Sage 100 server.

Verify Exchange Server authentication settings

On the Exchange Server, enable Basic Authentication.
Locate the SMTP Receive Connector.
Right-click the connector and select Properties.
Select the Authentication tab.
Select the Basic Authentication check box.
- Note: This setting allows the LOGIN method used by Chilkat.
For Sage 100 version 2013 and later, clear the Offer Basic_authentication only after starting TLS check box if the error continues.