Verify invoice selection criteria

1. Confirm the invoice selection criteria.
2. In the Invoice Number field operand, select Contains.
3. Enter the specific invoice number.

Print invoices that were already printed

1. Open the Sales Order Invoice Printing screen.
2. Click Print Invoices Already Printed.

Enable the Print Invoices option in Invoice Defaults

1. Expand Modules, Sales Order, and Main.
2. Double-click Invoice Data Entry.
3. Click Defaults.
4. Select the Print Invoices checkbox.
5. Click OK.
6. Print the sales order invoice.

Re-create the affected user account

Test with a new user

1. Create a new user account.
2. Test the process.

Delete and reactivate the user ID

1. Expand Modules, Library Master, and Main.
2. Double-click User Maintenance.
3. Use the User Logon lookup button to select the affected user.
4. Click Delete.
5. Click Yes when prompted, Do you want to delete user xxx?
6. In the User Logon field, enter the deleted user code.
7. Click Yes when prompted, The user xxx has been deleted. Do you want to re-activate this user?
8. Select a company from the Company list.
9. Select a role from the Role list.
10. Click Accept.