| | Smart Posting has stopped due to damaged transactions |
| Resolution | [BCB:1:Backup warning:ECB]
Section I: Identify the entries keyed in when the issue began
- Run the Audit Trail Report for the day the issue began by going to Reports & Forms, Company and double-click on Audit Trail Report.
- Click the Options button at the top of the screen.
- In the window that opens, select Action in the Select a Filter section.
- In the sub-section Select an option, select Add.
- Specify the date the issue began if it is not the current day and click OK.
- Locate the time frame that the smart posting issue began in the report and identify the transactions entered at that time.
Section II: Confirm and remove the unposted entries
- Open the appropriate list window in the transaction areas applicable (example: Lists, Customers & Sales, Sales Invoices).
- Change the Status drop-down selection in the upper right-hand side of the screen to Unposted.
- Change the Date Range selection to a time frame that includes the dates the entries on the Audit Trail Report indicated.
Note: If transactions were backdated, you will need to select a Date Range that includes the dates on these entries.
- Click the Date column to sort the entries in the list by date and locate the earliest unposted entries from the Audit Trail Report.
- Based on the time of entry, starting with the earliest transaction listed:
- Open the transaction and note the details of the transaction for later re-entry.
- Delete the transaction.
- Confirm that all journals can be posted.
- Repeat steps a through c until all journals can be posted.
- Re-enter any deleted transactions.
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