| | Can I change the customer on my contract or invoice in Billing? |
| Resolution | Note: If the contract has been billed and cash receipts were applied, follow the steps in article 32673, Can I change the Accounts Receivable customer on a contract-based contract after it has already been billed?, linked below.
- Verify that no in progress invoices exist in Billing and delete if it exists in Billing. To determine if there is an in progress worksheet/invoice exists,run the following inquiry: Billing, Inquiry, Invoices, All Invoices, select unbilled, select active and condition on or look for the contract number. If an invoice exists, delete in Contract Based Invoices.
- Go to Contracts, File, Open Contract.
- Select the contract.
- Click Open.
- On the General tab change the customer on each of the incorrect contract items.
- Close out of the Contract.
DocLink: Can I change the Accounts Receivable customer on a contract-based contract after it has already been billed?
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