| | Exclude Sage 100 from antivirus real-time scans |
| Description | This information helps to minimize interference by security programs when working. |
| Cause | Antivirus software is targeting or interfering with the functionality of a program, system, or data files for Sage 100. Issues include lockups, "error #0" record/file busy errors, error #12 "files doesn’t exist (or already exists)" and slow performance. Errors during installation of Sage 100 or Sage 100 workstation could mention SY_installationObject, cm_UDTListingWrk.M4T, cm_detailreportwrk.m4t, etc. with file name changing on different attempts. These occur due to files locked by the antivirus real-time scan. |
| Resolution | | [BCB:3:Network warning:ECB]  NOTE: Watch out for antivirus products installed on the physical server hosting a virtualized server running Sage 100. Watch out for firmware-based (or other) antivirus installed on routers, across VPNs, in the cloud.
Sage Intelligence Workstations - Add.SDF file type and local folder to exclusions for workstations. This avoids "Access to the path 'C:\Users\xxxx\AppData\Local\Alchemex (Pty) Ltd\TempFiles\alcworker_638112906898412190.sdf' is denied"
- Temporarily disable your antivirus product to see if this improves performance: speed file locking problems encountered, error messages, etc.
- If performance improves, exclude the Sage 100 programs, folders, and file extensions from your Antivirus program
In your Antivirus product - Turn off aggressive or continuous scanning of Sage 100. This includes on-access, constant, or network scanning
- Exclude these executable files: "..\MAS90\Home\Pvxwin32.exe", "..\MAS90\Home\pvxiosvr.exe", "..\MAS90\Launcher\Launch32.exe", "..\MAS90\Launcher\Launcher.old.exe"
- Exclude the "..\MAS90" folder, including all sub-folders and files on the Sage 100 server
- Repeat the exclusions on workstations using Sage 100 Advanced or Premium. Default path: C:\Sage\Sage 100 Workstation\
- Exclude PDF folders used by Paperless Office if you're using Paperless Office
- Exclude these folders on Sage 100cloud workstations
- Crystal Reports folder: C:\Program Files (x86)\SAP BusinessObjects
- Common Components
- Exclude the "Sage 100" folder in the Windows user's Documents folder
- Exclude this path: "C:\Users\Windows_Username\AppData\Local\Temp\_autoupdater\" Replace Windows_Username with the actual Windows account name
- Exclude these file extensions:
- AUC
- DCL
- DD,
- DDE
- DDF
- EXP
- LCK
- LIB
- KDF
- M4D
- M4L
- M4P
- M4T
- M4X
- PRM
- PVC
- PVX
- RPT
- SOA
- XEQ
- Add Spa.NA.Com as a trusted site
Keep in mind settings for exclusion settings take time to sync in multi-tiered environments such as a cloud-based antivirus solution. [BCB:155:Chat 100 US:ECB]
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