| | Payroll deduction didn’t calculate correctly or failed to deduct an amount |
| Resolution | Check the rate or amount on the deduction - Go to PR, Utilities, Maintain Deductions.
- Select the Deduction.
- Verify you’ve entered the Method, Category, and Amount correctly.
Deduction has a limit assigned - Go to PR, Utilities, Maintain Deductions.
- Select the Deduction.
- Check if you’ve assigned a limit to the deduction.
- Check to see if the employee reached the limit.
The deduction is inactive - Go to PR, Employees, Maintain Employees.
- Select the Employee.
- Select the Deductions button and verify the deduction is Active.
The deduction has a WC code assigned - PR, Utilities, Maintain Deductions.
- Select the deduction not calculating.
- Have you assigned a WC code?
- The WC code must match on both the deduction and time card.
Deduction set to a percentage of net pay - Calculate the net pay by adding the Gross Pay plus other pays, less taxes and deductions.
- Multiply the net pay by the percentage you’re withholding.
- The result of this calculation is the Net Pay.
EXAMPLE: Deduction is 25% of net pay. Calculated net pay is $1500.00. Multiply $1500.00 x 25% = $375. Net pay will be $1125.00 ($1500.00-$375.00 = 1125.00). [BCB:163:Chat BusinessWorks US:ECB]
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