Payroll deduction didn’t calculate correctly or failed to deduct an amount
Description
Cause
Resolution

Check the rate or amount on the deduction

  1. Go to PR, Utilities, Maintain Deductions.
  2. Select the Deduction.
  3. Verify you’ve entered the Method, Category, and Amount correctly.

Deduction has a limit assigned

  1. Go to PR, Utilities, Maintain Deductions.
  2. Select the Deduction.
  3. Check if you’ve assigned a limit to the deduction.
  4. Check to see if the employee reached the limit.

The deduction is inactive

  1. Go to PR, Employees, Maintain Employees.
  2. Select the Employee.
  3. Select the Deductions button and verify the deduction is Active.

The deduction has a WC code assigned

  1. PR, Utilities, Maintain Deductions.
  2. Select the deduction not calculating.
  3. Have you assigned a WC code?
  4. The WC code must match on both the deduction and time card.

Deduction set to a percentage of net pay

  1. Calculate the net pay by adding the Gross Pay plus other pays, less taxes and deductions.
  2. Multiply the net pay by the percentage you’re withholding.
  3. The result of this calculation is the Net Pay.
     EXAMPLE:  Deduction is 25% of net pay.  Calculated net pay is $1500.00. 
    Multiply $1500.00 x 25% = $375. Net pay will be $1125.00 ($1500.00-$375.00 = 1125.00).
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