| | How to confirm the update version installed on the server or workstation |
| Resolution | Check the version from TS‑Main or Sage Desktop - Open TS‑Main, Help, About TS‑Main, or open Sage Desktop, Help, About Desktop for versions 14.1 and newer.
- View the version number that displays in the window.
- The version number comes from C:\ProgramData\Sage\ProductManifest.xml.
- If the version looks incorrect, review the Patches folder using the steps below.
Review InstallHistory.log for versions 18.1.1 and newer - Open C:\ProgramData\Sage\InstallHistory.log.
- Check the listed install activity, including installed, uninstalled, and upgraded versions.
- Look for the update name and short version in the log entries.
Review the Patches folder Locate the Patches folder - Open the Patches folder to view the log files and backups that updates create.
- The default location is C:\Program Files (x86)\Timberline Office\Patches.
- For a custom installation folder, go to TS‑Main, Help, About TS‑Main, or Sage Desktop, Help, About Desktop.
- Check the System Folder path.
- Look for the Patches folder at the same level as the Shared folder. If the default shared folder path is: "C:\Program Files (x86)\Timberline Office\Shared". Then the Patches folder path will be "C:\Program Files (x86)\Timberline Office\Patches".
Details for version 15.1 and newer - Sage 300 CRE no longer updates the Patches folder for Accounting updates.
- Check C:\ProgramData\Sage\ProductManifest.xml to review all installed versions over time.
- For version 18.1 and newer, check C:\ProgramData\Sage\InstallHistory.log instead.
- Accounting updates also update C:\ProgramData\SAGE\TIMBERLINE OFFICE\9.5\ACCOUNTING\ServerVersion.xml with the full version number.
- Estimating updates follow the same process as version 14.1 and earlier.
[BCB:156:Chat 300 CRE US:ECB] |
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