Error: "The PDF document was not created successfully"

CAUTION: This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions.

Verify Use LockFile setting

Enable the LockFile option

Launch Sage 100 (right-click and select "Run as Administrator")
Click File, then select Run
Enter PL_AdvancedOptions_UI as the Program name
Click OK
In the Paperless Office Advanced Options window, check Use LockFile
Click Accept

Validate PDF directory path and access

Locate the configured PDF directory

Open Paperless Office
Go to Setup menu
Select the appropriate maintenance task:
- Journal and Register Maintenance
- Report Maintenance
- Form Maintenance
Click the Entries button (flashlight icon)
Select an entry that matches the failing document
Copy the PDF Directory path

Test directory access

Open File Explorer
Paste the copied path and attempt access
Open existing PDF files in the folder
Create and delete a test file in the directory

NOTE:

If access fails or shows permission errors, your network administrator must resolve it.

Check path structure and location

Ensure the directory uses a UNC path
Confirm the storage location sits on the Sage 100 server when possible

Tip: Network delays from remote storage can cause timeout errors.

Remove invalid files

Delete any 0 KB PDF files from the directory

Restart the Print Spooler service

Open Windows Control Panel
Navigate to Administrative Tools, then Services
Locate Print Spooler
Stop the service
Start the service again

Configure antivirus exclusions

Exclude the PDF directory

Add the PDF directory to antivirus exclusion lists
Repeat on workstation and application server

Note: Include Windows Defender or Microsoft Security Essentials if active.

Check for non-Paperless issues

Verify General Ledger registers do not show "out of balance" errors
Test printing to paper to confirm system stability

Address Amyuni driver issues

Sage 100 Paperless Office Driver Version 650 printer uses Amyuni printer driver 6.5.1.7.
Reinstall or repair the Sage 100 PDF Converter if versions differ - see Paperless Office printing prompts manually for PDF location after Windows updates installed for information on Sage 100 Paperless Office prompting for PDF Save As/Location and how to replace the Amyuni Printer Driver manually.

Amyuni driver version mismatch

TIP:

Permissions or network issues

Printing or system issues